mbi123 Privacy Policy
Your privacy is a priority at mbi123. This document clearly explains how your personal information is collected, processed, used and protected when you use our sports betting and casino platform.
Our Protection Principles
The Six Pillars of mbi123 Privacy
SSL Encryption
All data transmitted between your device and mbi123 servers is protected with industry-standard SSL encryption. Your personal information and financial transactions cannot be read by outside parties.
Not Sold to Third Parties
mbi123 does not sell, rent or disclose your personal information to any third party for marketing purposes without your explicit consent. Your data stays within our ecosystem only.
Full Account Control
You can access, update or request deletion of your personal information at any time through your account. We respect your right to control your own data.
Secure Storage
Your data is stored on servers equipped with firewalls and intrusion detection systems. Internal access is also restricted to authorised staff only, with full audit logs.
Full Transparency
The mbi123 privacy policy is written in clear, easy-to-understand language. Any changes to this policy will be communicated to all registered members via email or a notice on the website.
Licensing Compliance
As a platform operating under international licensing, mbi123 is subject to data protection requirements set by the licensing authority, including Know Your Customer (KYC) procedures.
Update Notice: This Privacy Policy was updated on 1 January 2026. By continuing to use the mbi123 platform after this date, you are deemed to have read and agreed to the terms stated here.
1. Introduction and Scope
This Privacy Policy is issued by mbi123 ("we", "platform", "company") and applies to all individuals who register an account, browse the website, use sports betting services, online slots, online casino, or interact with any part of the mbi123 platform.
We are committed to ensuring your personal information is managed responsibly. This policy explains the types of data collected, the purposes for which it is used, how long it is retained, and your rights as a registered mbi123 user.
2. Information We Collect
In operating our platform, mbi123 collects several categories of information depending on how you interact with our services:
- Registration Information — full name, date of birth, email address, mobile number, and identity card details (MyKad) required for the identity verification (KYC) process.
- Financial Information — e-wallet account details (Touch 'n Go eWallet), DuitNow information, bank account numbers for FPX transactions, and crypto wallet addresses (USDT, BTC, ETH) when you use those methods. We do not store credit or debit card numbers.
- Usage Data — betting activity records, deposit and withdrawal history, login dates and times, IP address, device type and browser used.
- Communications — records of conversations with our 24/7 support team, whether via live chat or email, for quality assurance and complaint resolution purposes.
- Technical Information — cookie data, service logs, and session information collected automatically while you browse the mbi123 website.
3. How We Use Your Information
mbi123 uses the information collected for the following purposes, all of which are subject to our platform's operational requirements and international licensing obligations:
- Identity verification and compliance with KYC requirements to prevent use of accounts by individuals under the age of 21
- Processing deposits and withdrawals securely through the available payment methods
- Managing member accounts, VIP programmes, and weekly cashback calculations by tier
- Detecting and preventing fraud, money laundering, and suspicious activity
- Providing effective customer support via live chat and email in Bahasa Melayu and English
- Improving the user experience and personalising platform content based on usage patterns
- Fulfilling legal obligations and reporting requirements to the licensing authority
- Sending notifications related to changes in terms, policy updates, or important account information
4. Data Sharing and Disclosure
mbi123 does not sell your personal information. However, in certain circumstances, we may share information with the following parties:
- Payment Service Providers — e-wallet processors, banks, DuitNow platforms and crypto infrastructure providers that help facilitate your transactions.
- Game Providers — game studios that supply content to our platform may receive the minimum session data required for technical functionality.
- Competent Authorities — we will disclose information when required by law, court order, or a valid request from the licensing authority.
- Security Providers — third-party fraud detection and risk assessment systems that help protect the integrity of our platform.
All third parties involved are subject to strict confidentiality agreements and are only permitted to use your data for the specified purposes.
5. Your Rights as a User
As an mbi123 member, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team:
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
You may request correction of any inaccurate or incomplete information in your account records.
Right of Erasure
You may request deletion of your account and personal data, subject to our legal retention obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes or certain promotional communications.
Right to Portability
You may request your data in a structured, machine-readable format for transfer to another platform.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be temporarily restricted.
6. Data Retention Period
mbi123 retains your personal information for as long as your account is active or as long as necessary for the purposes stated in this policy. After account closure, we may retain certain data for a period required by legal and licensing obligations, including:
- Financial transaction records to meet auditing and anti-money laundering requirements
- Identity verification (KYC) documents that may need to be retained for the period required by the authorities
- Customer support communication records related to unresolved complaints or investigations
Once the mandatory retention period has ended, your data will be securely deleted or anonymised.
Technical Measures
mbi123 Data Security
Secure Infrastructure
mbi123 servers are equipped with multi-layer protection including next-generation firewalls, encryption of data in transit and at rest, and intrusion detection systems that operate around the clock. Security audits are carried out regularly by our internal team.
Internal Access Controls
Access to user data is restricted to staff with a legitimate operational need only, based on a need-to-know principle. Every access is logged and monitored. Our staff are also bound by legally binding confidentiality agreements.
Security Incident Response
In the event of a security incident involving your data, mbi123 is committed to notifying affected users within a reasonable timeframe and in accordance with legal requirements. We will explain the nature of the incident, the data that may have been affected, and the steps taken or to be taken to address the situation. Our security response team is always on standby.
Privacy Enquiries
For any enquiries, requests or complaints relating to this Privacy Policy, contact our data protection team at or via our 24/7 live chat. We will make every effort to respond to each enquiry thoroughly.
Changes to This Privacy Policy
mbi123 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The latest version of the Privacy Policy will always be available on our website.
If we make significant changes, we will notify all registered members via email or through a prominent notice on the mbi123 website before the changes take effect. Continued use of the mbi123 platform after such notice will be considered your acceptance of the updated policy.
We encourage you to review this page from time to time to stay informed about how we protect your information.
Join mbi123
Privacy Protected, Gaming Secured
Register your mbi123 account today and enjoy a sports betting and casino platform that puts your data protection first. Minimum deposit RM20, withdrawals within 10–45 minutes.